Terms, Shipping & Returns

Shipping Time

All items are shipped within 1 - 2 Business days after the order is placed.  We strive to ship all orders the next business day after the order is placed and in most cases that happens.   However, we carefully hand pack each and every order and take the same amount of time and care for every shipment.  Occasionally on high volume days, some orders may not be completed before the late afternoon Carrier pickup on the business day after the order is placed.  When that happens any remaining orders are shipped out the following business day.      

 

 

A Word About the Value Included in Our Shipping Charges...

All we sell is Ceramic Dinnerware and Tableware items. We are a Family business with a very experienced and dedicated Packing/Shipping Team that will make sure your items make it safely to your home!

 

Everything we sell is relatively heavy and very fragile, so we Carefully Hand Pack each one with Professional Packing Materials, (Recycled whenever possible) and put it the appropriate sized box to give it the best chance to make it to your home without breakage. Sometimes that costs a little more, but we think you would rather have your item arrive safely in one piece INSTEAD OF being disappointed when it arrives damaged.

But most Importantly – we charge you ONLY WHAT IT COSTS US to ensure your item safely arrives at your home…. NO MORE, NO LESS...

 

Shipping Damages
Again, we pack very carefully, but even then with these very fragile items sometime breakage can happen in spite of how carefully we pack.  Any shipping/transit issues, please Contact Us right away and we will file an insurance claim and promptly resolve the problem to your satisfaction. 

NOTE: To use the "Contact Us" link above, you must be logged in as a registered Customer.  If you did not register as a Customer at the time you placed your order, (recommended) you may also reach Customer Service by replying back to any of the Order Status messages we have previously sent to you.

Since we are required to provide Pictures and other documentation of the breakage or loss as part of our claim to the Insurance Company or Postal Inspectors, we would need those from you before we can move forward with your claim.  Once we have Pictures, if we have additional stock, we will send a replacement out right away or if that is not possible - issue a refund.

 

Terms

Payment Terms - Payment is due at the time the Order is Placed.   No orders will be shipped until Payment has been received and authorized.

 

Cancellation Policy - Orders may be canceled for any reason within the first hour after the Order is placed.   After 1 hour any cancellations may be done at our discretion only on a case by case basis.    

 

Return Policy

Returns - Buyer pays all shipping including returns.  Item must be returned in same condition received.  All items may be returned postage prepaid within 30 days of delivery for a full refund as long as the return is started within 14 days after item is received.  After starting a return, all items must be sent back in the original condition sent out - including with the Security Tag intact and undisturbed.

 

Once the item is received back in our warehouse and inspected, a refund will be issued within 1-2 business days.  Refunds are issued for the Item ONLY as Postage is non-refundable by the Post Office or Shipping Carriers once used. 

All pieces are shipped with a tamperproof, removable tag that proves the item originated with us - do not remove or disturb the tag until you are satisfied with purchase and have thoroughly examined the item.   We may also mark items with an invisible marker in an undisclosed location to verify that the item returned originated with us. 

Any items returned with the Security Label disturbed/removed or the security mark missing will not be issued a refund and the items will be forfeited unless return shipping postage is provided. 

 

Website Terms of Use 

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